Archive for February, 2005


Support response

Sunday, February 13th, 2005

I finally did get an email from Groove on Feb 8th, a week after my last email sent to them. It was from the support center manager, who was able to push the right buttons in their organization to get me fixed up to my satisfaction on the 10th. No excuses, just solution, and not one that imposed a lot of effort on me.

From what I understand there is quite a large backlog. That backlog gave me two weeks and a lot of motive to evaluate other solutions. I’ve not yet determined my long-term outcome, but I’m glad to say I’m not as critically worried right now.


Not so Groovy

Thursday, February 3rd, 2005

Again I’m waiting days with no response from Groove’s support folks.

Sorry, can’t do business like this. I’m not expecting them to jump through hoops for me, responding to my emails even to tell me to go away is better than no contact at all.

I’m not looking forward to moving all my data out of Groove to something else, but I can’t see another solution under the circumstances.